Here are some of the frequently asked questions from our customers. If you have other questions, please just send it to info@lazurie.com.

We accept all major credit cards like American Express, Mastercard and Visa, via PayPal or Stripe by Shopify Payments.

On mobile devices, besides the above listed, we also support both Apple Pay and Google Pay via Stripe by Shopify Payments.

All prices on this website are listed as Singapore Dollars (SGD).

Rest assured that we do not have access to your credit card information as they are not stored with us.

We are certified Level 1 PCI DSS compliant as we leverage on Shopify to host our store.

We make use of payment processing services like PayPal and Shopify Payments (via Stripe) to handle all our transactions.

Both PayPal and Stripe have strict standards and a long proven track record in keeping your payment information safe.

It should not take longer than 4 weeks.

In order to keep our prices low for our customers, we do not keep stocks locally in Singapore. This allows us to pass the savings directly to our customers like yourself.

We have agents located at various parts of Asia to assist with your order. If you've placed an order with multiple items, they may be shipped from various countries to Singapore.

Appreciate your patience with us on the shipping times.

You may refer to our Order Fulfilment Process section to have an in-depth understanding of our order life-cycle.

It depends, do drop us an email as soon as possible with the requested changes clearly, so that we can check for you.
We have the option to ask our suppliers to sew our clothing tags to promote our brand. However, we decided against the idea, as it will incur additional costs to each piece of clothing. We find that it not practical, and is an unnecessary cost for our customers to bear on our behalf.

We do not accept returns due to wrong size bring purchased or buyer's remorse.

You may want to consider selling it via websites like Carousell or Gumtree.

Please make sure you reference to the size charts that are presented on every product page prior to ordering, and please choose one size up if you’re unsure.

We do not have a tracking system in placed to track orders arriving into Singapore from our agents across Asia.

However, once it has reached Singapore, we will have a tracking number for you from our delivery partner for your tracking.

In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient's address. You should first reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch, left inside the shoe rack or riser, etc."

In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it, we may not cover it. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

We will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.

They are located at the footer of every page, and here as well.
We would only allow returns for damaged/defective items, which must be reported within 7 calendar days after the product has been received. So once you receive your order, you'll have 1 week to verify if there's anything wrong with it, and let us know.
Yes, we comply to both Singapore's PDPA and European Union's GDPR, and as stated in our privacy policy, you may contact us to have your account removed from our website.
The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.